Last Updated: 10 June 2026
This Privacy Policy explains how DHI IAS Academy collects, uses, stores, and protects the information provided by visitors, students, parents, and users when they visit our website dhiacademy.in, contact us, submit an enquiry, use our WhatsApp enquiry option, or interact with our online content.
By using our website, submitting an enquiry form, contacting us through phone, email, WhatsApp, or visiting our academy, you agree to the terms described in this Privacy Policy.
1. About DHI IAS Academy
DHI IAS Academy is an educational academy providing guidance, coaching, and support for competitive exam preparation, including UPSC, KPSC, Banking, SSC, and related courses.
Academy Name: DHI IAS Academy
Website: dhiacademy.in
Address: 2nd Floor, Bus Stand, 1561, 8th Cross Rd, above SBI Bank, opposite Chandra Layout, 2nd Block, Nagarbhavi 1st Stage, Chandra Layout, Bengaluru, Karnataka 560040
Phone: 098448 68662
Email: dhiacademy12@gmail.com
2. Information We Collect
We collect only the information that is necessary to respond to enquiries, provide course-related information, assist with admissions, and communicate with students or prospective students.
The personal information we may collect includes:
- Full name
- Phone number
- Email address
- Educational qualification
- Course interest
- Questions related to courses, batches, duration, fees, admissions, or class details
- Any message or enquiry submitted through our website forms, WhatsApp, email, phone, or other communication channels
We do not intentionally collect unnecessary personal information from users.
3. Information We Do Not Collect
DHI IAS Academy does not collect student documents through the website.
We do not collect:
- ID proof through the website
- Marksheets through the website
- Student photos through the website
- Payment card details through the website
- Bank account details through the website
- Online payment information through the website
If any additional document or information is required during the admission process, it will be requested directly by the academy through appropriate official communication.
4. Online Payments
DHI IAS Academy does not currently accept or process payments directly through the website.
Users should not submit payment card details, bank details, UPI details, or sensitive financial information through any website enquiry form.
If payments are required for admission, course registration, or fees, the payment process will be communicated directly by the academy through official channels.
5. How We Use Your Information
The information collected from users may be used for the following purposes:
- To respond to course enquiries
- To provide information about course details, batch timings, duration, and fees
- To support counselling calls and admission-related communication
- To guide students regarding suitable courses
- To provide class updates or admission updates when applicable
- To contact users through phone, email, or WhatsApp in response to their enquiry
- To improve the quality of our services, communication, and website experience
- To understand student requirements and provide relevant academic guidance
We use the information only for legitimate educational, administrative, communication, and admission-related purposes.
6. WhatsApp Communication
Our website may include a WhatsApp button or WhatsApp enquiry link to make it easier for users to contact DHI IAS Academy.
When you contact us through WhatsApp, your phone number, name, profile information, and message content may be visible to us depending on your WhatsApp settings and the information you choose to share.
WhatsApp is a third-party platform. Your use of WhatsApp is also subject to WhatsApp’s own terms and privacy practices. DHI IAS Academy is not responsible for the privacy practices of WhatsApp or any other third-party platform.
7. Calls, Email, and Direct Communication
When you contact us by phone, email, WhatsApp, or enquiry form, we may use your contact details to respond to your questions, provide course information, assist with admissions, and communicate important updates related to your enquiry.
At present, DHI IAS Academy does not actively send regular marketing messages, newsletters, or promotional SMS campaigns. However, we may contact users who have submitted an enquiry for course-related communication, counselling, admission support, or class-related updates.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website performance, understand visitor behaviour, and enhance the user experience.
Cookies are small files stored on your device when you visit a website. They help us understand how visitors use our website and allow us to improve our pages, content, and services.
You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain website features or user experience.
9. Analytics and Tracking Tools
DHI IAS Academy uses or may use third-party analytics and tracking tools such as:
- Google Analytics 4
- Google Search Console
- Meta Pixel
These tools may collect basic technical and usage-related information such as:
- Pages visited
- Time spent on the website
- Device type
- Browser type
- Approximate location based on IP address
- Traffic source
- User interactions on the website
- General website performance data
This information helps us understand how visitors find and use our website, improve website performance, measure marketing effectiveness, and enhance the overall user experience.
These tools may process certain data according to their own privacy policies and platform terms. DHI IAS Academy does not control how Google, Meta, or other third-party platforms independently process data collected through their technologies.
10. Google Search Console
Google Search Console helps us monitor website visibility, search performance, indexing status, and technical issues related to our website.
Google Search Console does not provide us with direct personal information such as the name, phone number, or email address of individual users. It mainly provides aggregated website performance and search-related data.
11. Meta Pixel
Meta Pixel may help us understand website activity and measure the effectiveness of Meta-related advertising or remarketing campaigns.
Meta Pixel may collect or process certain technical and usage-related data when users visit our website. This data may be used by Meta according to its own privacy policies, settings, and platform terms.
Users may manage some of their ad preferences through their Meta account settings or browser privacy controls.
12. Google Maps and YouTube Embeds
Our website may include embedded third-party content such as:
- Google Maps on the contact page
- YouTube video embeds
- Other educational or informational embedded content
When you interact with embedded content, the third-party provider may collect certain data according to its own privacy policy. For example, Google may process data when users interact with Google Maps or YouTube videos embedded on our website.
DHI IAS Academy is not responsible for the data collection practices of third-party embedded services.
13. Sharing of Information
DHI IAS Academy does not sell, rent, or trade users’ personal information.
We do not share personal enquiry information with unrelated third parties for commercial resale.
However, certain limited data may be processed through trusted third-party platforms that help us operate our website and communication systems, such as:
- Website hosting providers
- Google Analytics 4
- Google Search Console
- Meta Pixel
- WhatsApp or communication platforms
- Email service providers
- Website security or performance tools, if used
These third-party services may process limited technical, analytical, or communication-related data as necessary to provide their services.
14. Data Storage and Retention
DHI IAS Academy does not store personal enquiry information for longer than necessary.
Information submitted through enquiry forms, phone calls, WhatsApp, or email may be retained for a reasonable period to respond to enquiries, follow up on admissions, provide course information, and maintain basic administrative records.
Once the information is no longer required for the purpose for which it was collected, we may delete, archive, or securely dispose of it, unless retention is required for legal, administrative, accounting, or operational reasons.
15. Data Security
We take reasonable steps to protect the personal information submitted to us from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no method of online transmission, website storage, email communication, or digital communication is completely secure. Therefore, while we make reasonable efforts to protect user information, we cannot guarantee absolute security.
Users are advised not to submit sensitive personal information, financial details, passwords, or confidential documents through general website forms.
16. User Rights and Requests
Users may contact DHI IAS Academy to request:
- Correction of inaccurate personal information
- Updating of enquiry details
- Deletion of personal information submitted through our website or communication channels
- Clarification regarding how their information is used
To make such a request, users may contact us at:
Email: dhiacademy12@gmail.com
Phone: 098448 68662
We will make reasonable efforts to respond to valid requests within a practical timeframe, subject to any legal, administrative, or operational requirements.
17. Children and Student Privacy
DHI IAS Academy provides educational services that may be relevant to students and aspirants preparing for competitive exams.
If a minor student contacts us or submits an enquiry, we encourage parents or guardians to be involved in the communication and admission process.
We do not knowingly collect sensitive personal information from minors without appropriate consent where required. If a parent or guardian believes that a minor has submitted personal information and wants it corrected or deleted, they may contact us using the details provided in this Privacy Policy.
18. External Links
Our website may contain links to third-party websites, platforms, videos, maps, or external resources.
Once users leave our website or interact with third-party platforms, DHI IAS Academy is not responsible for the privacy policies, content, security, or practices of those external websites or services.
Users are encouraged to review the privacy policies of any third-party websites or platforms they visit.
19. Accuracy of Information Provided by Users
Users are responsible for ensuring that the information they submit through our website, WhatsApp, phone, email, or other communication channels is accurate and up to date.
DHI IAS Academy will not be responsible for communication issues caused by incorrect phone numbers, email addresses, or other details submitted by users.
20. Marketing and Promotional Communication
At present, DHI IAS Academy does not actively send regular marketing campaigns through SMS, email, or WhatsApp.
However, when a user submits an enquiry or contacts us, we may respond through phone, WhatsApp, email, or other communication methods for purposes related to courses, admissions, counselling, class updates, or fee details.
If we introduce promotional communication in the future, users may contact us to request that they no longer receive such messages.
21. Legal Disclosure
DHI IAS Academy may disclose user information if required to do so by law, regulation, court order, government authority, or legal process.
We may also disclose information when necessary to protect our rights, safety, property, students, staff, website, or users.
22. Changes to This Privacy Policy
DHI IAS Academy may update or modify this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or operational practices.
Any updates will be posted on this page with the revised “Last Updated” date. Users are encouraged to review this Privacy Policy periodically.
23. Contact Us
For any questions, concerns, corrections, or deletion requests related to this Privacy Policy or your personal information, you may contact us at:
DHI IAS Academy
2nd Floor, Bus Stand, 1561, 8th Cross Rd, above SBI Bank, opposite Chandra Layout, 2nd Block, Nagarbhavi 1st Stage, Chandra Layout, Bengaluru, Karnataka 560040
Phone: 098448 68662
Email: dhiacademy12@gmail.com
Website: dhiacademy.in